Terms & Conditions


The Organic Tea Box product and we will process your order within 2 working days and will ship within the next working day. Items will then be delivered to your doorstep in the next 1-3 days via courier within Australia.

International Shipping

We ship worldwide. However, for shipping outside Australia, kindly contact us first for the appropriate shipping quotation. This will depend on the courier services available in your country.

Local Shipping Charges

Free shipping across Malaysia for orders over $100 AUD and above.

Large Quantity

For orders of tea leaves above 100kg, we advise you to contact us for quotation first before shipping.

Please ensure that your address is accurate as we are not responsible for shipping errors caused by incorrect information.


All promo codes are only limited to one usage per customer.

Free shipping for orders above $100 AUD in Australia.

Promo codes are applicable to designated product categories unless otherwise stated.


Products purchased online can be returned for a refund via post. Food products are not refundable. Returned products must be unused and is in original packaging, in good condition.

All return items must be made within 14 days from the received date.

Shipping costs are not refundable unless product is faulty. Return shipping costs will be borne by customers.

All refunds are subject to $2.00 processing fee.

How to return?

Include the invoice, return form and products in the packaging for returns. Download your Return Form here if you have lost your copy.

Make sure products are unused and are in original packaging in good condition. The Organic Tea Box reserves the right to decline returns not meeting requirements. Any returns declined are forfeited.

Mail the package to

The Organic Tea Box

13 Riparian Way Brookfield Victoria Australia 3338

Email your despatch slip and return form to organicteabox@gmail.com

The Organic Tea box will reverse the payment within 14 working days into your account.

Kindly email us for any further assistance. Our team is committed to assist you as soon as possible.

The Organic Tea Box. reserves the right to change these terms and conditions at any time without prior notice.